The Successful Process
Quality, Adherence and Compliance
Quality of presentation, adherence to the sales script, and compliance to regulatory rules requires constant diligence.
Combining minute-by-minute management strategy with state of the art equipment, CSS is able to monitor every detail of activity as it occurs, instantaneously adjusting as needed to obtain optimum results. Our strong Customer Service Department and Correction Department collaborate with Quality Control to ensure that more than 95% of our customer acquisitions "stick", with record-breaking lows in the area of cancellations. Smooth interfaces with Third-Party Verification systems and flexibility with EDI data transfer requirements are also greatly appreciated by our clients.
Program Development
For a successful telemarketing campaign, the sales script may not be everything, but it is half the battle. CSS has developed a unique sales pattern that has produced consistently superior results.
Consumer Lists Acquisition
No sales program can occur without lists of prospective customers. CSS can acquire customer lists for every territory in the country at reasonable rates. CSS can also match phone numbers to lists of names and addresses that a client may acquire from another source.
Sales and FAQ Scripts
Applying hard-won knowledge about the most effective selling techniques for each particular market, CSS anticipates the most likely objections that will be presented, and prepares our representatives to respond in ways that move the sales cycle to a close. Our training strategy is to engage the prospect in an interactive dialogue where their questions are answered with caring professionalism.
Support Materials
As needed, CSS develops single page briefing sheets that can be rapidly relayed to prospective customers, with immediate follow up and minimal delay to closing the sales.
Administration and Reports
To support all the sales efforts, many administrative systems must be implemented and maintained. Programming, tracking, data protocols, and reporting are all needed for an effective and streamlined program.
